Privacy Policy

This Privacy Policy describes how www.d-sidetravel.com (the “Site” or “we” or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

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OUR PROMISE TO YOU IS TO 

• HOLD YOUR DATA SECURELY
• SHARE ONLY WHERE YOU AGREE
• USE YOUR DATA TO TAILOR THE INFORMATION WE PROVIDE YOU, ARRANGE YOUR TRAVEL ARRANGEMENTS AND IMPROVE OUR SERVICES
• PUT YOU IN CONTROL BY ALLOWING YOU TO UPDATE, DELETE AND ACCESS YOUR DATA

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Please read the following information carefully. If you book on behalf of others, you are responsible for ensuring that the others are aware of the content of this Privacy Policy and are in agreement with you supplying their personal data to make a booking or enquiry. This policy is available in English only to ensure its universal application and consistency. By making a booking or an enquiry, you agree to the transfer, storage and processing of the related data as necessary with related parties in order for us to fulfil our obligations, services and contract with you. We will take all reasonable steps necessary to ensure your data is treated securely and in accordance with this privacy policy. If you do not agree with this policy, we cannot accept your booking and you should not use this website.

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WHY WE COLLECT PERSONAL INFORMATION & WHAT WE USE IT FOR:

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The sort of personal data we collect will be information such as name, address, email address, telephone number, date of birth, and personal travel arrangements. In addition, we may also be required to obtain your passport details for travel arrangements, check-in and security reasons. Occasionally we may require your weight to comply with airline regulations.

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We will need to collect this information to arrange the services you are requesting. We will only collect, process use, share and store your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be to create a contract or take steps to enter into a contract with you. We always ask you to provide this information in writing.

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What we use collected information for

We use the personal information you provide to:

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• Fulfil our contract with you and/or deal with your booking or intended booking, including processing your booking, sending you your itinerary or other details relating to your booking.
• Manage your wider travel or services requirements (for example, liaising with and transferring your data to airlines, service providers and/or travel facilitators so that they can facilitate your booking and/or your travel arrangements so any disruption can be minimised), this includes when you book a service which may be provided by us or third parties with us.
• Process payments for your booking, fulfil requests for refunds and for accounting or audit purposes.
• Personalise the service and offers you receive (for example, by being aware of previous travel experiences, transactions or preferences, and tailoring the way we provide our products or services to you based on your preferences and profile).
• Communicate and interact with you at different times throughout your journey and or to answer any questions and queries you submit to us.
• Communicate with airlines, accommodation providers and other parties that are part of your journey regarding your experience, preferences, compliments or complaints.
• Improve the products and services we offer or help us to create new ones.
• Conduct customer satisfaction surveys so that we can obtain a better understanding of how we can continue to improve the products and services we offer or help us to create new ones. During these surveys, we may collect personal information from you relating to your thoughts/comments about your experience with us.
• Keep you updated about our services to you where you have opted in for such communications.
• Use it for our legitimate interest as a commercial organisation.

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Customer Service

If you have any queries about any of our products or services, compliments or complaints, we will need to collect information from you, including your contact details, in order for us to respond to your query or provide you with assistance. We will collect this information when you send us an email or contact us via another form of communication such as through social media or an online chat tool.

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Digital Services

When you visit the Site, or follow the Company on social media, or use/subscribe to one of the digital services used by the Company for correspondence or services, we collect certain information about your device, your interaction with the Site, and information necessary to process your requests. We will need to collect this information to arrange the travel and other services you are requesting and provide a better digital service. 

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Legal, Compliance & Regulatory Requirements

We process your personal information so that we can meet our legal, compliance and regulatory obligations, for legal purposes, such as to respond to a valid legal claim, summons or regulatory order, and to protect our property, rights and interests as well as the property, rights and interest of other persons.

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We also process your personal information for crime prevention and detection purposes, including the prevention of fraud for online payments, for identity verification, for credit checking and credit scoring purposes and accounting or audit purposes. In each case, we do so in compliance with applicable laws.

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INFORMATION CATEGORIES AND THEIR USES

Special category personal information

In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements such as dietary requests which may disclose your religious beliefs, so as to be able to consider your particular needs in relation to a booking or service.

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We do not generally collect special categories of personal information from you, but where we do, we seek to minimise the collection and use of it and handle it with extra care. We also share this information with third parties which help manage our business and other companies which help manage your booking or journey. Where you (or any passenger travelling) provide us with special categories of personal information you agree that you have voluntarily provided such information and you as well as the travellers you provide such information for consent for us to use that information for the purposes for which it was collected.

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Third-Party Information

We collect personal information from third parties who you have authorised to provide your personal information to us (for example, this may be your travel agent or another person making a booking on your behalf, your travel companion, your travel coordinator, our promotion partners, social media and other digital website). We also collect personal information from individuals who may refer you as a friend to our products or services. We ask these individuals to confirm that you are happy to hear from us.

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Payment Information

We collect different personal information depending on your payment method (such as credit card, bank transfer, cash). For example: for credit card payments, will always send you a secure link through a third-party secure platform called SQUARE. We do not collect your credit card number, expiry date or any other security code directly via e-mail or other platforms.

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Device Information

We may also capture your interactions with our website and booking journey via tools on our website in order to identify errors or issues and ensure your customer experience meets expectations. In all such cases, we will look after your information at all times in a way that is proportionate and that respects your privacy rights.

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• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. 
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 

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Booking Information

• Examples of Personal Information collected: name, address, date of birth, telephone number, personal travel arrangements, passport details, email address, and phone number. In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements such as dietary requests which may disclose your religious beliefs.
• Purpose of collection: to provide products or services to you to fulfil our contract, to arrange travel arrangements, ensure your medical and personal requirements are met while travelling for safety, assist with check-in and security requirements, to process your applicable payment information, and provide you with invoices and/or booking confirmations, communicate with airlines, accommodation providers and other parties that are part of your journey regarding your experience, preferences, compliments or complaints, communicate with you, screen our bookings for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you directly on e-mail or via Zoho forms or third party forms.
• Disclosure for a business purpose: liaising with and transferring your data to airlines, service providers and/or travel facilitators so that they can facilitate your booking and/or your travel arrangements so any disruption can be minimised, this includes when you book a service which may be provided by us or third parties with us.

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Customer Support Information

• Examples of Personal Information collected: name, contact information, personal preferences and details of related booking or travel arrangements.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you using ZOHO forms. 
• Disclosure for a business purpose: liaising with and transferring your data to related third parties, airlines and/or service providers to ensure satisfactory customer support.

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MINORS

The Site is not intended for individuals under the age of 21 years as entering into a booking or reservation presentments a binding contractual agreement. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

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Daniela@d-sidetravel.com 

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MARKETING & ADVERTISING 

We will only send you marketing communications in accordance with your marketing preferences.  We may contact you by email, social media, or through other communication channels that we think you may find helpful. If at any time you would like us to stop sending you marketing material, please contact us or choose the relevant “unsubscribe” or “unfollow” option available on every platform we utilise for such purposes.

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As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

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• Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

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• Mailchimp: We use Mailchimp to market our services and products to subscribers who have opted in for the service via a signup form, check-in form, accepted meeting request, or other opt-in options. This service is subject to our privacy policy and Personal Information shared with Mailchimp is securely stored on their servers. Read more about how Mailchimp uses your Personal Information here: https://www.intuit.com/privacy/statement/ and their security system here: https://mailchimp.com/about/security/ 

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CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below:

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Daniela@d-sidetravel.com 

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If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

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Daniela@d-sidetravel.com 

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COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

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We use the following cookies to optimize your experience on our Site and to provide our services.

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Cookies Necessary for the Functioning of the Site

• Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

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The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

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You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

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Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

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Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

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DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

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CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

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CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Daniela@d-sidetravel.com or by mail using the details provided below:

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D-Side Travel 9 Surbiton Road, Rosebank South Africa, 7700

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Last updated: 09-10-2023

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